MAVTV GO FAQ

SERVICE AND CONTENT

1.1 What is MAVTV GO?

MAVTV GO is a digital streaming service which gives users access to content. 

1.2 What on Demand Content is Available on MAVTV GO?

Content is dedicated to Motorsports and auto-enthusiasm. 

1.3 How can I contact the MAVTV GO Team with Questions or Issues? 

Before contacting the MAVTV GO team, we would suggest searching this FAQs and help documentation for a solution to your concern. If you still have questions or concerns, you can reach our support team at contact@mavtv.com

 

ACCOUNT 

2.1 Do I Need an Account to watch content?

You can watch MAVTV GO without needing an account—all our content is free to watch. However, if you'd like, you can create a free account for some added perks. Signing up allows you to mark content as Favorites so you can watch it later. MAVTV GO would also remember your watch history to enhance your viewing experience. Plus, you'll have the option to receive emails about our latest updates and offerings.

2.2 How Do I Reset my Password? 

If you have forgotten your password or need to unlock your account, go to the MAVTV GO log-in screen and click the link that says, ‘Forgot your username or password? You will then come to a screen that asks for your email address. Enter your valid email address associated with your MAVTV GO account and you will receive an email with a link to reset your password. The email will contain a link directing you to reset your password.

2.3 How Do I Delete my Account and Data? 

Email MAVTV GO at contact@mavtv.com and we will delete your account and data.

 

DEVICES & PLATFORMS

3.1 On Which Devices Can I Watch MAVTV GO?

MAVTV GO is available on the following devices:

- Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, and Edge 

- Mobile Devices: MAVTV is currently available on Apple iOS and will be available on Android smartphones and tablets soon.

3.2 Can I Watch Multiple Devices at Once? 

No – your MAVTV GO membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time.

If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

3.3 How to find the MAVTV GO app on your connected TV device?

Apple tvOS:

  1. Go to Home Screen
  2. Select the App Store icon
  3. Go to Search on the menu
  4. Start typing MAVTV GO
  5. Select the MAVTV GO app
  6. Download the app
  7. Open the app
  8. Sign up. It’s free!

Roku:

  1. Go to the Home Screen
  2. Go to Search on the menu
  3. Start typing MAVTV GO
  4. Go to the Apps section and scroll to MAVTV GO and select
  5. Add the app
  6. Open the app
  7. Sign up. It’s free!

Fire TV

  1. Go to the Home Screen
  2. Go to Find on then menu
  3. Start typing MAVTV GO
  4. Select MAVTV GO
  5. Scroll down to Apps and Games and select MAVTV GO
  6. Download the app
  7. Open the app
  8. Sign up. It’s free!

 

STREAMING AND TECHNICAL ISSUES

4.1 System Requirements

4.1.1 MINIMUM SYSTEM REQUIREMENTS

- A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for MAVTV GO. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy MAVTV GO content at its highest video quality.

4.1.2 MINIMUM WINDOWS REQUIREMENTS

- Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.

- One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:

Firefox: Macromedia Flash Player 10.1

Video adapter and monitor: Super VGA (1024×768) or higher

4.1.3 MINIMUM MAC REQUIREMENTS

- PowerPC G3 600 MHz

- Pentium III 1GHz with a minimum of 512MB of memory

- Mac OS X 10.4+

- Firefox v1.5+

- Micromedia Flash Player 10.1

Video adapter and monitor: Super VGA (1024×768) or higher

4.1.4 BROWSER COMPATIBILITY

- MAVTV GO is available on Chrome, Firefox, Safari and Edge

4.1.5 MINIMUM MOBILE DEVICE REQUIREMENTS

-  Android OS 4.3 or above

- iOS 9 or above

4.2 Connectivity Recommendations 

4.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for MAVTV GO. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy MAVTV GO content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

- Speed Test (Select the New York option as a baseline)

4.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using MAVTV GO, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream MAVTV GO.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

4.2.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

4.3 Why Am I Having Issues Viewing a Stream? 

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

4.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

MAVTV GO works best over 4G and Wi-Fi networks. As MAVTV GO uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in MAVTV GO. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

4.3.2 CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

4.4 Troubleshooting – Network Connectivity 

One of the most common issues seen by MAVTV GO users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

- Restart your browser, device and home Wi-Fi network.

-  Close the browser that had MAVTV GO open / the MAVTV GO app.

- Shut down your device.

- Unplug your Wi-Fi router / modem from power for 1-2 minutes.

- Plug your Wi-Fi router / modem back into power.

- Restart device, open MAVTV GO app/ in browser

4.4.1 IMPROVE YOUR WI-FI SIGNAL

- Move to a more central location / closer to your device.

- Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.

- Move router off the floor.

4.4.2 CONNECT YOUR COMPUTER DIRECTLY TO MODEM

- Close the browser that had MAVTV GO open.

-  Shut down your computer.

-  Unplug your modem from power for 1-2 minutes.

-   Plug your modem back into power.

-  Turn computer on, plug computer into modem via ethernet cable.

-  Open MAVTV GO in a browser (mavtvgo.com)

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

4.5 Troubleshooting – Desktop Browser Issues 

When trying to access a live MAVTV GO event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of MAVTV GO, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

-  Chrome

-  Firefox

-   Microsoft Edge

-   Safari

4.6 iPhone/iPad Troubleshooting 

For any issues on the iOS app please try to reinstall the app from your mobile device:

Remove the app from your device.
Power cycle your device (Turn your device off and then on again)
Reinstall the app on your device.
If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

4.7 Android Troubleshooting 

For any issues on the Android app please try to reinstall the app from your mobile device:

Remove the app from your device.
Power cycle your device
Reinstall the app on your device.
If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.