MAVTV GO FAQ

Service and Content


1.1 What is MAVTV GO?

MAVTV GO is a digital streaming service which gives users access to content. 

MAVTV GO can be accessed on your TV using your favourite streaming devices, on mobile devices, or any personal computer.

 

1.2 What Membership Plans Are Available on MAVTV GO?

SUBSCRIPTIONS

  •  STANDARD Plan – $7.99/month or 79.99/year
    • Includes standard delayed replay access as well as access to MAVTV premium linear television channel.
    • Monthly or yearly memberships auto-renew at $ 7.99 /month or 79.99/year with the option to cancel anytime. 
  • PREMIUM Plan – $ 19.99/month or $199.99/year
    • Includes adlimited-freeadvertising, instant VOD access as well as access to MAVTV premium linear television channel. 
    • Include access to Exclusive Live Racing events such as Bathurst 12H, 24 Hour of SPA, Nürburgring 24H, Indianapolis 8H, GT World Challenge Series, Toyota GR Cup, DTM, Australian Supercars and a lot more.
    • Monthly or yearly memberships auto-renew at $ 19.99 /month or 199.99/year with the option to cancel anytime. 

 

1.4 What Live Content is Available on MAVTV GO?

Experience the adrenaline-pumping action of exclusive Live racing on two and four wheels across every terrain imaginable on MAVTV GO! Plus, immerse yourself in the thrill of live classic car auctions and exclusive motorsports events you won’t find anywhere else. the Premium Plan includes access to events such as Bathurst 12H, 24 Hour of SPA, Nürburgring 24H, Indianapolis 8H, GT World Challenge Series, Toyota GR Cup, DTM, Australian Supercars and a lot more.

 

1.5 How Soon After Live Broadcast Are Live Events Available on Demand? 

Live events on MAVTV GO are typically available on demand the day after its original airing, ensuring you never miss any moment of the action. 

 

1.6 What On Demand Content is Available on MAVTV GO?

MAVTV GO offers the largest offering of motorsports and auto-enthusiast content, delivering a non-stop adrenaline rush for racing fans and gearheads alike! From heart-pounding live races on every terrain imaginable to classic car auctions, documentaries, and exclusive behind-the-scenes access to the motorsports world, MAVTV GO is your all-access pass to the ultimate automotive experience. Rev up your engines and dive into the action—anytime, anywhere, and on any device!

 

1.7 How can I contact The MAVTV GO Team with Questions or Issues? 

Before contacting the MAVTV GO team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at mavtvgohelp@mavtv.com. 

 

 

Account and Billing


2.1 How will I be Charged For MAVTV GO?

The following payment methods are accepted by MAVTV GO: 

  • VISA
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • China UnionPay
     

2.2 What if my Payment Method isn’t Accepted? 

If MAVTV GO has been unable to collect a payment for a Premium Plan, it means the card issuer or financial institution has rejected the charge.

Please go to mavtvgo.com/account to update or change your payment method

We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium MAVTV GO content.

 

2.3 How Do I Reset my Password? 

If you have forgotten your password or need to unlock your account, go to the MAVTV GO log-in screen and click the link that says, ‘Forgot your username or password?’

You will then come to a screen that asks for your email address. Enter your valid email address associated with your MAVTV GO account and you will receive an email with a link to reset your password.

The email will contain a link directing you to reset your password.

 

2.4 How Do I Cancel My Premium Membership? 

Your MAVTV GO membership must be cancelled through the same store or method it was purchased.

  •  If you purchased through the web at mavtvgo.com, please visit mavtvgo.com/account and look for the cancel button corresponding to your current membership plan under the Subscription tab.
  • If your membership was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple. View, Change or Cancel your subscription
  • If your membership was purchased through the Google Play store on an Android device, you must cancel through Google Play.  View, Change or Cancel your subscription
     

2.5 What Happens if I Cancel My Subscription? 

2.5.1 CANCELLING A MONTHLY SUBSCRIPTION

If you cancel your monthly subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.

You will still have full access to MAVTV GO until your current month’s subscription is over. For example, if you started your monthly subscription on the 1st of January and you cancel your monthly subscription on the 20th of November, you will still have full access to MAVTV GO until midnight on the 30th of November.

Monthly subscriptions are refundable on a case-by-case basis.

 

2.5.2 CANCELLING AN ANNUAL SUBSCRIPTION

If you cancel your annual subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.

You will still have full access to MAVTV GO until your current annual subscription is over. For example, if you started your annual subscription on the 1st of January and you cancel your annual subscription on the 20th of November, you will still have full access to MAVTV GO > until midnight on the 31st of December.

Annual subscriptions are refundable on a case-by-case basis.

 

2.6 How do I view my Invoice? 

To view your invoice, go to mavtvgo.com/account. Within the section ‘Payment History’, click the ‘View’ button.

 

 

Devices


3.1 On Which Devices Can I Watch MAVTV GO?

MAVTV GO is available on the following devices:

  • Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, Edge and Internet Explorer 11+
  • Mobile Devices: Available on iOS and Android smart phones and tablets
  • Streaming Devices: Content can be streamed to any smart TV using Airplay on Apple TV
  • Streaming Platforms: Including Roku and Amazon Fire TV and more to come.

Support for a broader range of devices, including Roku, PlayStation and Xbox is coming soon.

 

3.2 Can I Watch Multiple Devices at Once? 

No – your MAVTV GO membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously, but will not be able to watch multiple videos at the same time.

If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

 

3.3 Troubleshooting – Network Connectivity 

One of the most common issues seen by MAVTV GO users is that of weak an interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device and home Wi-Fi Network
    • Close the browser that had MAVTV GO open / the MAVTV GO App
    • Shut down your device
    • Unplug your Wi-Fi router/modem from power for 1-2 minutes
    • Plug your Wi-Fi router/modem back into power
    • Restart device, open the MAVTV GO app / in browser   

 

  • Improve your Wi-Fi Signal
    • Move to a more central location / closer to your device
    •   Move Wi-Fi router away from other wireless devices (microwaves) to avoid
    •   Move router off the floor

 

  •  Connect your computer directly to the modem
    •    Close the browser that had MAVTV GO open
    • Shut down your computer
    • Unplug your modem from power for 1-2 minutes
    • Plug your modem back into power
    • Turn computer on, plug computer into modem via ethernet cable
    • Open MAVTV GO in browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

 

3.4 Troubleshooting – Desktop Browser Issues 

When trying to access a live MAVTV GO event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of MAVTV GO, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

3.5 iPhone/iPad Troubleshooting 

For any issues on the iOS app please try to reinstall the app from your mobile device:

  1. Remove the app from your device
  2. Power cycle your device (Turn your device off and then on again)
  3. Reinstall the app on your device

 

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

 

3.6 Android Troubleshooting 

For any issues on the Android app please try to reinstall the app from your mobile device:

  1. Remove the app from your device
  2. Power cycle your device
  3. Reinstall the app on your device


If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

 

 

Streaming and Technical Issues

4.1 System Requirements

4.1.1 MINIMUM SYSTEM REQUIREMENTS

  • A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for MAVTV GO. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy MAVTV GO content at its highest video quality.
     

4.1.2 MINIMUM WINDOWS REQUIREMENTS

  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
  • One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:

 

4.1.3 MINIMUM MAC REQUIREMENTS

  • PowerPC G3 600 MHz
  •  Pentium III 1GHz with a minimum of 512MB of memory
  •  Mac OS X 10.4+
  • Firefox v1.5+
  • Micromedia Flash Player 10.1
  • Video adapter and monitor: Super VGA (1024×768) or higher
     

4.1.4 BROWSER COMPATIBILITY

  • MAVTV GO is available on Chrome, Firefox, Safari and Edge
     

4.1.5 MINIMUM MOBILE DEVICE REQUIREMENTS

  • Android OS 4.3 or above
  • iOS 9 or above
     

4.2 Connectivity Recommendations 

 

4.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for MAVTV GO. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy < MAVTV GO content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

  • Speed Test(Select the New York option as a baseline)
     

4.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using MAVTV GO, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream MAVTV GO.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

 

4.2.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

 

4.3 Why Am I Having Issues Viewing a Stream? 

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

 

4.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

MAVTV GO works best over 4G and Wi-Fi networks. As MAVTV GO uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in MAVTV GO. Try troubleshooting here, or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

 

4.3.2 CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

 

4.4 Troubleshooting – Network Connectivity 

One of the most common issues seen by MAVTV GO users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device and home Wi-Fi network
  • Close the browser that had MAVTV GO open / the MAVTV GO app
  • Shut down your device
  • Unplug your Wi-Fi router / modem from power for 1-2 minutes
  • Plug your Wi-Fi router / modem back into power
  • Restart device, open the MAVTV GO app / in browser
     

4.4.1 IMPROVE YOUR WI-FI SIGNAL

  • Move to a more central location / closer to your device
  •  Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
  • Move router off the floor
     

4.4.2 CONNECT YOUR COMPUTER DIRECTLY TO MODEM

  • Close the browser that had MAVTV GO open
  • Shut down your computer
  • Unplug your modem from power for 1-2 minutes
  • Plug your modem back into power
  • Turn computer on, plug computer into modem via ethernet cable
  • Open MAVTV GO in a browser


If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

 

4.5 Troubleshooting – Desktop Browser Issues 

When trying to access a live MAVTV GO event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of MAVTV GO, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

  • Chrome
  • Firefox
  • Safari